FAQ
Frequently asked questions
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Where are you based?
We are based in Sydney, Australia
Do you ship worldwide?
Yes
Will I have to pay any duties or tax?
USA buyers will incur no additional charges, the checkout total is the final amount.
Everywhere else, you may be subjected to additional charges unique to the regulation of your domestic customs. If you need any assistance estimating any additional payments you may incur, please do not hesitate to contact us.
Does my order come with a tracking number?
Yes, all orders come with a tracking number and signature required upon delivery.
I am an International client, how do i track my order?
We partner with Australia Post for all our orders.
You can track your order through the Australia Post website
Once it reaches the destination country, Your order will be handed over to Australia Posts domestic logistics partner for your region and will also be trackable through their website.
How do I know my order went through?
Directly after you place your order you will receive a confirmation of purchase email.
An additional email will be sent after your order has been shipped with the tracking number attached.
Have any questions left unanswered?
Don't hesitate to message us by email, instagram or through the contact form below.
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Email
vitraisvintage@gmail.com
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Instagram
@vitraisvintage